Policies, terms of use, refund policy and shipping policy, SMS policy

Live well RX No Refund Policy

Effective Date: May 30th, 2023

At Live well RX, we are dedicated to providing the highest quality medical services and ensuring customer satisfaction. However, due to the nature of our services, we have implemented a No Refund Policy. This policy outlines the circumstances under which refunds will not be provided for any services or products offered by Live Well RX. By purchasing any service or product from Live well RX, you are agreeing to the terms and conditions set forth in this No Refund Policy.

1 Service and Product Fees

2 All fees for services and products provided by Live Well RX are non-refundable, including but not limited to consultation fees, treatment fees, and fees for medical supplies or devices.

3 Prepaid Packages and Subscriptions

4 All prepaid packages, subscriptions, or plans for services or products are non-refundable. This includes partial or complete payments for any service or product packages.

5 Cancellations and Rescheduling

6 If you need to cancel or reschedule an appointment, please provide at least 48 hours’ notice. Failure to provide sufficient notice or not showing up for your appointment will result in the forfeiture of any fees paid for the scheduled service. Live Well RX will not issue refunds for cancelled or missed appointments.

7 Dissatisfaction with Results

8 Live Well RX is committed to delivering high-quality medical services and ensuring customer satisfaction. However, individual results may vary, and we cannot guarantee specific outcomes. As such, we are unable to provide refunds for dissatisfaction with the results of any service or product.

9 Medical Emergencies and Complications

10 In the event of a medical emergency or complication, we will make every effort to address and resolve the situation. However, refunds will not be issued in such cases.

11 Changes to Services or Products

12 Live Well RX reserves the right to modify, suspend, or discontinue any service or product at any time without prior notice. Refunds will not be provided in the event of such changes.

13 Third-Party Services and Products

14 Live Well RX is not responsible for the refund policies of any third-party services or products that may be used in conjunction with our services. Please consult the refund policies of any third-party providers for more information.

By agreeing to this No Refund Policy, you acknowledge that you have read, understood, and accepted the terms and conditions set forth above. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team for assistance.

Thank you for choosing Live Well RX for your medical needs. We appreciate your understanding and support.

Last Updated: September 24, 2022

Terms of Service of ​Live Well RX, (“Live Well RX,” “we,” or “us”) owns and operates the websites located at livewellrx.clinic and may have previously, now or in the future own and/or operate a “Live” mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Live Well RX, and any affiliated website, software or application owned or operated by Live Well RX (collectively, including the Platform and the Content, the “Service”) are governed by these Terms and Conditions (“Terms and Conditions” or “Agreement”). Although accessible by others, the Service is intended for access and use only by U.S. customers.

Please read this Agreement carefully before accessing or using the Service because it sets forth the important terms you will need to know about the Service. In this Agreement, the terms “you” and “yours” refer to the person using the Service.

​IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR DOCTOR OR DIAL 911.

​THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS.

​THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN. The web is an evolving medium. If we need to change the terms of this Agreement in the future, we will post the updated Terms and Conditions through our Platform and update the “Last Updated” date to reflect the date of the changes. By continuing to access or use the Service after we post such changes, you agree to the terms of this Agreement, as modified.

​Acceptance of Terms and Conditions

Your access to and use of the Service is subject to this Agreement, as well as all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you are strictly prohibited from visiting, accessing, registering with and/or using the Service or any information or Content provided through the Service, except as necessary to review this Agreement. Service is continually under development, and we reserve the right to revise or remove any part of the Service in our sole discretion at any time and without prior notice to you. Any changes to this Agreement are effective upon posting to the Platform. Unless otherwise indicated, any new Content added to the Service is also subject to this Agreement upon posting to the Platform. If you disagree with this Agreement or any terms or conditions herein, your sole remedy is to discontinue your use of the Service.

​Your Relationship with Us

We are a technology company that makes available to individuals who register as users of the Service (“Users”) certain products and services sold or offered by Live Well RX or by third-party medical providers, pharmacies, or other vendors. Our Service provides access to prescription fulfillment services offered by several licensed pharmacies (the “Pharmacies”). We may also provide you with a means of connecting to one or more medical groups who provide healthcare services through the Platform (the “Medical Groups”). These medical groups employ or contract with physicians and allied health professionals who offer certain healthcare services through the Platform (“Providers”). By accepting this Agreement, you acknowledge and agree that any services you receive from the Pharmacies, Medical Groups or Providers through the Platform are also subject to this Agreement, and that the Pharmacies, Medical Groups and Providers are third-party beneficiaries of this Agreement.

With respect to the Pharmacies, the Medical Groups and the Providers, we act solely as a technology platform to connect you with the products and services offered by the Pharmacies, Medical Groups and Providers through the Service. We do not control or influence the practice of medicine by the Medical Groups or any Providers, each of whom is solely responsible for the medical care and treatment he or she provides to you. Live Well RX makes no representations or warranties about the suitability, reliability, timeliness or accuracy of the medical care and treatment provided by the Medical Groups or any Providers. By accepting this Agreement, you acknowledge and agree that Live Well RX is not a healthcare provider and that by using the Service, you are not entering into a doctor-patient or other health care provider-patient relationship with Live Well RX.

By accepting this Agreement, you acknowledge and agree that, the Medical Group and/or Providers may send you messages, reports, and emails via the Service regarding your diagnosis and/or treatment. You further understand and agree that it is your sole responsibility to monitor and respond to these messages, reports, and emails and that neither Live Well RX nor the Medical Group nor any Provider will be responsible in any way and you will not hold Live well RX, Medical Group or any Provider liable for any loss, injury, or claims of any kind resulting from your failure to read or respond to these messages or for your failure to comply with any treatment recommendations or instructions from the Medical Group or your Provider(s).

While you are not establishing a doctor-patient or other health care provider-patient relationship with Live Well RX, by using the Service, you are establishing a direct customer relationship with Live Well RX to use the Platform and to purchase any non-prescription products or non-medical services sold directly to you by Live Well RX through the Platform. In connection with such relationship, you may provide to us, or cause to be provided to us on your behalf, personal information, including health information, that is subject to use by us in accordance with our Privacy Policy. Please refer to the “Privacy Policy” section and the “Protected Information” section below for additional information.

TERMS & CONDITIONS AND PRIVACY POLICY FOR SMS MARKETING

To ensure your relationship with your text message subscribers is subject to a binding Terms of Service Agreement and Privacy Policy, We have drafted model agreements that you can use for your store.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS 

    • Text Marketing. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Live Well Rx at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. 

Live Well Rx (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”).  By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below.  This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. 

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.  While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply.  

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. 

Duty to Notify and Indemnify:  If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.  You understand and agree that your agreement to do so is a material part of these terms and conditions.  You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.  This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs. 

SMS Terms and Conditions

Richie and Cindy Jaynes Enterprises Inc: A campaign that covers multiple use cases such as Customer Care and Marketing to engage with our customers. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel. Carriers are not liable for any delays or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.