Privacy Policy

Effective Date: January 14, 2025
Last Updated: January 14, 2025

At Live Well RX, we are dedicated to protecting the privacy and security of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, and protect your PHI, as well as your rights regarding this information.

What is PHI?

Protected Health Information (PHI) includes any information about your health status, healthcare services you receive, or payment for healthcare that can be linked to you. This includes but is not limited to your medical records, prescriptions, lab results, and other health-related data.

Your Rights

Under HIPAA, you have the right to:

  1. Access Your PHI: You may request a copy of your PHI in electronic or paper format. We will provide access within 30 days of your request.
  2. Request Amendments: If you believe your PHI is incorrect or incomplete, you may request an amendment. We will review your request and respond within 60 days.
  3. Receive Confidential Communications: You can request that we communicate with you using a specific method or contact you at a certain location.
  4. Restrict Disclosures: You may request that we limit the use or disclosure of your PHI for treatment, payment, or healthcare operations. While we are not required to agree to all requests, we will comply when possible.
  5. Obtain an Accounting of Disclosures: You can request a list of certain disclosures of your PHI made by us in the past six years, excluding those for treatment, payment, or healthcare operations.
  6. File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

How We Use and Disclose PHI

We may use or disclose your PHI in the following ways:

  1. For Treatment: To provide, coordinate, or manage your healthcare services. For example, we may share your PHI with healthcare providers involved in your care.
  2. For Payment: To bill and collect payment for services provided. For example, we may share your PHI with your health insurance company to process claims.
  3. For Healthcare Operations: To improve our services, train staff, and conduct quality assessments. For example, we may use PHI to evaluate the effectiveness of a treatment.

Additional Permitted Uses and Disclosures

We may also use or disclose PHI for the following purposes without your written authorization:

  • Public health and safety reporting.
  • Compliance with legal obligations, such as responding to subpoenas.
  • Research purposes in limited circumstances.
  • Preventing or controlling disease or injury.
  • Reporting abuse, neglect, or domestic violence as required by law.
  • Addressing serious threats to health or safety.

Any other use or disclosure of your PHI not listed above will require your written authorization. You may revoke this authorization at any time, except where we have already relied on it.

How We Protect Your PHI

We implement stringent administrative, technical, and physical safeguards to ensure the security and confidentiality of your PHI. These measures include:

  • Secure storage and transmission of electronic health records.
  • Limited access to PHI based on job responsibilities.
  • Ongoing staff training on HIPAA compliance.
  • Regular audits to monitor data security practices.

Your Privacy Choices

You may choose to opt-out of:

  • Marketing communications.
  • Fundraising efforts.
  • Certain disclosures to your family members or friends involved in your care.

To exercise these choices, contact us using the details below.

Contact Information

If you have questions or concerns about this Privacy Policy or your PHI, please contact us:

Live Well RX
Email: livewellrxclinic@gmail.com
Phone: 972-898-3754
Address: 6504 Steep Cactus Trail, Austin, TX 78735

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly. Please review this policy regularly to stay informed about how we protect your PHI.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint by contacting us at the information above or the U.S. Department of Health and Human Services:

We are committed to safeguarding your privacy and ensuring compliance with HIPAA regulations. Thank you for trusting Live Well RX with your healthcare needs.